A cozy retreat, all to themselves.
Care:
Rinse with warm water and hamster safe detergent. Recommended 1:4 ratio of white vinegar to water for easy and safe cleaning. Allow to dry fully before returning item to the cage.
At Mini&Moe®, we strive to provide a seamless shopping experience for our customers. From reliable shipping to hassle-free returns, we’re here to make sure you and your small animal companions are happy with every purchase.
Shipping
Enjoy free economy shipping for orders over $49, which typically takes 5-7 business days for delivery. If you need your order sooner, select our standard shipping option, and your package will arrive in just 2-4 business days.
Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
- Unused items can be returned within 30 days.
- Holiday special items cannot be returned or exchanged.
To initiate a return, please reach out to customerservice@jacobspet.com
Refunds are issued to the original form of payment and are processed within 3-5 business days of receipt of returned merchandise.
You will receive a prepaid shipping label and once we receive your return back at our warehouse you will receive your refund.
Exchanges
To initiate a return or exchanges, please reach out to customerservice@jacobspet.com
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